Contact Us

To save yourself time, please refer to our FAQ section section here before contacting us.
The majority of questions have been answered in full in that section saving you the time and hassle of emailing. If you cannot find the answer to your query and would like to get in touch please complete the contact form outlining your query.
If your question is regarding an existing order, please include the order reference number when completing the form.

Why is my payment being declined?
The most common reason is because your bank is blocking transactions from overseas companies. This is standard anti fraud practice for many banks and is nothing to be concerned about. You simply need to call your card issuer and ask them to lift any blocks that may be in place for European or Chinese payment companies.
Once you have done that and the block is lifted, you will be all set to try again.
I would like to cancel my order, what can I do?
If you would like to cancel your order,
for whatever reason at all, we will happily cancel that for you as long as it has not already been shipped.

If the order has already been shipped we should still be able to cancel an order as long as the
package is returned to our dedicated returns address UNOPENED and in good condition.
I have made a mistake, can i change my order?
Please let us know immediately that you realize you have made an error. If you package has not yet been dispatched we will sort it out for you.
Unfortunately if it has been dispatched we cannot make changes to the order.

IMPORTANT - There are certain questions we are prohibited from answering by law, if you ask for information on anything we think will be used to support an illegal activity we WILL NOT answer. This includes any aspects of growing or germination of seeds.

Still need help? Either email us directly through the contact form here, of give us a call on 02037332498 in the UK or +44(0)7909316916 for international customers. Please note that our customer service team are available 9am - 5pm GMT, Monday to Friday. We aim to reply to all emails within 24 hours, however, please allow a maximum of 72 hours to receive a response if contacting outside of our office hours.

MSNL Registered Office: 27 Old Gloucester St, London, WC1N 3AX, UK

UK 02037332498 OR FOR INTERNATIONAL CUSTOMERS +44(0)7909316916
MSNL Live Chat - Its green Chat button in the bottom right corner of your screen
MSNL Contact Form